For committee members and owners

Making community living easier for owners

Make payments, requests, and submit online forms from one centralised location

With community living becoming a lifestyle and investment norm across Australia, we have a dedicated products and innovations team who focus on making day-to-day living easier – allowing you to make payments, requests and submit forms from one centralised location.

Select your required service category by clicking one of the + blue links below links.

CommunityHub online services

+ How to register for CommunityHub

How to register and access Community Hub?

To access Community Hub you must first register for the service. Following the steps below to register and get your login access.

1. To register, have your Levy Notice handy and visit The Community Hub welcome page will open and you simply click on the First Time Users button.

2. The registration form page opens. Fill in your contact and plan information details to submit.

3. When filling in the Owner Reference field you need to input your Owner Reference Number.

4. The Owners Reference Number can be found at the top of your Levy Notice. Input the reference number with the alphabet prefix followed by the number as shown below.

5. Then select your state from the drop down list. After completing the form click the Submit button.

6. Upon submission, you will receive an acknowledgement email.

7. Once the details are confirmed by the Community Hub administration team you will receive an email with your user ID and password within two working days.

You can then securely log in to Community Hub at any time from the NSW Strata home page.

Forms and applications

+ Request for keys

To request a key, swipe, fob or remote control for your scheme, simply complete the form below and click the submit button.

For all applicants:
You must be the lot owner or an authorised person by the lot owner for the scheme. If you are a tenant, you must provide supporting documentation that you have approval from the real estate/leasing agent or the lot owner before submitting the application.

Upon receipt of your application, your strata manager will inform you of the process in your particular scheme to obtain the access devices. In most instances, an issuing fee will apply. Your strata manager will advise you of the cost of the items you have requested.

You will be unable to collect your keys from our office until your request has been confirmed and your payment (if required) has been received.

Please noteThe standard time frame between lodging your application and picking up the keys is two business days.

Key Request Form

  • This field is for validation purposes and should be left unchanged.


+ Request for repairs

The owners corporation is responsible for the repair and maintenance of all common property within the strata scheme.

NSW Strata Management provides our clients with a 24/7 service for common area maintenance for urgent and non-urgent repairs, as well as the convenience of being able to access contractor details anytime they require work completed within their own lot.

Non-urgent repairs:

Any non-urgent repairs to common property can be submitted directly to NSW Strata Management by filling and submitting the below work request for repairs form:

Request for Repairs form:

  • This field is for validation purposes and should be left unchanged.

Urgent Repairs:

To report urgent repairs to common property telephone our office during business hours. Visit our contact us page for the branch phone number.

Any urgent repairs to common property outside standard business hours, please contact our after hours team on 1300 665 639.

+ Update my details

Are your contact details up to date on the strata roll?

All correspondence and notices are sent to owners at the address recorded on the strata roll. It is the responsibility of every owner to ensure that the details we have recorded are correct and to advise us as soon as possible of any changes.

To update your details:
If you wish to change your personal details in our system, such as a levy mailing address, notice mailing address, email address or any other contact details, then CommunityHub is the place to do it. Click here to access CommunityHub now or you can use the contact form below. To help us process the request efficiently, please provide as much information as possible.

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Building compliance


Free strata assessment


Building defects


Building manager